While using Commission Junction Web Services, you may require additional information regarding support for your application. Developers may find additional support and resources within the forums on the Web Services Developer Site. The forums on the developer site offer solutions to many frequent issues, and are an excellent place to gather information for your application. If you do not find the information you require in the developer forums, you may contact Commission Junction directly through the Contact Us link in the CJ Account Manager.
Perform the following steps to contact Commission Junction directly regarding Web Services issues.
Login to your account at www.cj.com.
Click the Contact Us link in the upper right corner of the interface.
The Contact Us interface displays.
Click the Go >> link in the Ask A Question area.
The Ask A Question interface displays.
Select the Help & Assistance option from the Category drop-down menu.
Select the Web Services option from the secondary Category drop-down menu.
Enter a Subject for you question in the Subject field.
Enter your question in the text box below the Subject field.
Click the Submit Question button to submit the question to Commission Junction.
Once you submit your question, you can expect a response from Commission Junction within three business days. You may check the status of this incident by selecting the Contact Us link in the upper right corner of your CJ Account Manager, then choosing the Go link in the Check Question Status area.
Note: It is recommended that you do not add additional comments to the incident you just created until you receive a reply from Client Support. By adding more remarks, the system changes the status of your incident from New to Updated — meaning it may take longer to get the initial response. If providing additional information is vital, we suggest you create another incident and reference the number of the original incident.